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Forum Discussion

Eiart's avatar
Eiart
New member | Level 1
19 hours ago

Canceled my subscription but I still got charged 119 dollars.

 I know for a fact I canceled my free trial and went through all the "are you sure" pop-ups. But I was still charged today. Please help me. I'm an broke college student and it just doesn't seem fair to do this. Not even an email to say upcoming charge.

Billing
cancellations
Refunds
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    18 hours ago

    You need to contact Support via www.dropbox.com/support and ask for help. 

    As part of that you will need to include a copy of the cancellation email you received when you cancelled the trial. 

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