You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Double Charges on Dropbox
Hi, I have been double charged for your service and my account downgraded. How do I speak to someone as I don't live my life on message boards ?
I have been using Dropbox for 4 years, my card has been charged every 9/1 USD 125. This year it happened as usually USD 125 on 9/1, but one month later my card has been charged again, USD 180 on 10/1.
I spent 3 days talking to chat, bank, exchanging emails and... Dropbox won, they charged me USD 180, I don't know what for, they don't know either, but I lost USD 180.
they asked me to open a dispute with my bank and simply ignored.
I'm disappointed, feel robbed, but what one, simple consumer can do when working with one of the largest IPOs in tech. I'm simply nobody.
- Hannah
Dropbox Staff
Hey Peter Sperski, thanks for reaching out to the Dropbox Community.
It sounds strange that our support team could not locate the payment in question; can you please give us the ticket number for the communication, so we can check it out?
as I wrote, I have been talking to your team for past 3 days and called bank multiply times. some of the tickets are
22743511, 22735940, 22741994, 22741887, 22735476, 22735406. today morning (I'm based in Taiwan) I was told that despite providing transaction ID, authorization code noone can find the transfer and a manager is dealing with it. in the evening (TW) James replied "open a dispute for this case. I can not find it.If you need further assistance, please don't hesitate to contact me."
I called bank again and they said - THIS IS BLACK AND WHITE - DROPBOX CHARGED YOU!
AFTER 3 DAYS NOTHING SOUNDS STRANGE TO ME IF IT IS ABOUT DROPBOX. SHAME!!!
