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Forum Discussion
Double Charge: Different Story from Dropbox Rep and Credit Card Company
According to my bank statement, the annual service fee was double-charged last year. When I checked with Dropbox rep. through the live chat, the rep said there was no double charge and Dropbox received money only once. However, my credit card company said two payments were made and they cannot proceed with a refund without a document from Dropbox confirming that Dropbox only received the payment once. I want to communicate with someone at Dropbox who can give their official confirmation about this issue. I would appreciate any suggestions/advice how I can solve this issue -- this is so stressful...
Here is the ticket number: #22320760. Thanks for looking into this matter.
- Hannah
Dropbox Staff
Hey Jhon4, sorry to jump in!
Can your bank confirm the billing info for both of those charges? For example, can they provide you with the transaction IDs for both of them?
Also, if you go to your payments page, do you see a double charge on your end?
Or could it be possible that you paid for a second account?
