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Jhon4's avatar
Jhon4
Explorer | Level 3
2 years ago

Double Charge: Different Story from Dropbox Rep and Credit Card Company

According to my bank statement, the annual service fee was double-charged last year. When I checked with Dropbox rep. through the live chat, the rep said there was no double charge and Dropbox receiv...
Billing
cancellations
Payments
Refunds
Jhon4's avatar
Jhon4
Explorer | Level 3

Here is the ticket number: #22320760.   Thanks for looking into this matter.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Jhon4, sorry to jump in!

 

Can your bank confirm the billing info for both of those charges? For example, can they provide you with the transaction IDs for both of them?

 

Also, if you go to your payments page, do you see a double charge on your end?

 

Or could it be possible that you paid for a second account?

  • Jhon4's avatar
    Jhon4
    Explorer | Level 3
    2 years ago

    Hi @Hannah, thanks for jumping in.  Kindly see my in-line responses to your questions which I have been copied hereto for convenience.

     

    Your question: Can your bank confirm the billing info for both of those charges? For example, can they provide you with the transaction IDs for both of them?

    • My answer: I can ask for the transaction IDs. In the meantime, I can see the history of two payments from my credit card app, which include the Dropbox transaction numbers, DROPBOX****removed and DROPBOX****removed.

     

    Your question: Also, if you go to your payments page, do you see a double charge on your end? Or could it be possible that you paid for a second account?

    • My answer: If you are asking about the payments page of Dropbox, for now, I can only see one charge in 2022 with the invoice number of removed.

     

    Can I also have an email address of a Dropbox person in charge so that I can continue this discussion having both, Dropbox and my card company, invited into the same email chain? It's very frustrating as a customer to try to check each company respectively when both companies are asking for confirmation to the other. 

     

    Thank you.

     

     

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