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Forum Discussion

Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 months ago

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    2 months ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey jhorton2020 - sorry to hear about this. 


Would it be OK if we reached out via email to have a further look internally?

 

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

jhorton2020's avatar
jhorton2020
New member | Level 2
17 days ago

Absolutely!  Thank you for helping me!

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    17 days ago

    No worries  jhorton2020 - you've got  :envelope: 

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