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Forum Discussion
Charged while on a Basic account
Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.
I had a subscription that I had forgotten about that was charging me monthly. FINALLY, I cancelled it on 9/19/2024. But today, I was charge what looks like a yearly charge. But that charge does not show in my account. I have no idea how to find if I perhaps have a second account. I certainly did not mean to sign up for a plus account. Please help.
- Walter
Dropbox Staff
Hey jhorton2020 - sorry to hear about this.
Would it be OK if we reached out via email to have a further look internally?Let us know and we'll use the email address that's linked to your profile here, on our Community.
Absolutely! Thank you for helping me!
- Walter
No worries jhorton2020 - you've got
