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Forum Discussion

Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
3 months ago

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    3 months ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the additional information Sdireda 

 

Would it be OK if we sent you an email to have a further look internally? 

 

While we're at it, do you get any results if you use our self-served look-up tool to identify the email address that's associated with your charge? 

Sdireda's avatar
Sdireda
Explorer | Level 3
3 months ago
Hi Walter,

I appreciate your help. Since I was just charged yesterday, it hasn't fully processed yet, so I can't look it up yet!

Yes, I'm OK with you sending an email 🙂

Please & thank you
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Sdireda, please check your email address and reply back to my message. We’ll go from there.

    • Sdireda's avatar
      Sdireda
      Explorer | Level 3
      3 months ago
      Thank you! 🙏🏼

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