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Forum Discussion

Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 months ago

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    2 months ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

Sdireda's avatar
Sdireda
Explorer | Level 3
The same thing happened to me. I got an email saying I would be charged once my trial was up, so I went to my account and talked to one of the bots on Dropbox AND they said I had the basic free plan. I was so confused when I got this email as I did not consent to upgrade and I did not give them my card information and then when I tried to "cancel" the trial, it said I had the basic free plan. There was nothing for me to cancel.

I need a refund as well and there's no way for me to contact Dropbox because it says my basic FREE plan doesn't have that option available yet they charged me $190.

Someone please help!!
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Sdireda - sorry to hear you're having issues with this.

 

Did you upgrade or started a trial for a Dropbox plan at some point in the past? Do you have any other Dropbox account, associated with a different email address of yours perhaps?

 

Also, did you only receive this email notification or did you notice a charge as well? 

  • Sdireda's avatar
    Sdireda
    Explorer | Level 3
    2 months ago
    Hey, thanks for the quick response.

    I did not sign up using any other email. It's my Gmail account and that's the email they sent the "7 day trial ends" to.

    I tried to figure it all out when I got the email. I talked to a bot. And they said I have the basic free plan.

    Then I figured i was okay & then I got charged $190.

    I made the effort to cancel something I didn't even sign up for & it said I had nothing to cancel once I got into my account.
  • Sdireda's avatar
    Sdireda
    Explorer | Level 3
    2 months ago
    Were you able to get your money back?? I literally don't have work right now and 200 is so much money. I wish I had a # to call to speak to someone directly, but it says my basic free plan doesn't have that option available. this is a scam
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the additional information Sdireda 

       

      Would it be OK if we sent you an email to have a further look internally? 

       

      While we're at it, do you get any results if you use our self-served look-up tool to identify the email address that's associated with your charge? 

      • Sdireda's avatar
        Sdireda
        Explorer | Level 3
        2 months ago
        Hi Walter,

        I appreciate your help. Since I was just charged yesterday, it hasn't fully processed yet, so I can't look it up yet!

        Yes, I'm OK with you sending an email 🙂

        Please & thank you

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