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Forum Discussion
Charged while on a Basic account
Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.
Please assist me I had Dropbox illegally take money off my account I just had a basic plan free trial and I was upgraded now without consent and had money taken without consent
[removed per Community Guidelines]
- Mark
Super User II
wrote:
Please assist me I had Dropbox illegally take money off my account I just had a basic plan free trial and I was upgraded now without consent and had money taken without consent.So if you had a free trial then you have consented to the upgrade. Dropbox very very clearly tells you that you will be charged after said trial. It also emails you confirmation of this.
- I did not consent to this, this is daylight robbery. I also didn't give my card details???
- Mark
Philene van Niekerk wrote:
I did not consent to this, this is daylight robbery. I also didn't give my card details???Then you need to speak to your bank and card provider, not Dropbox, because somebody has cloned your card.
- I did not confirm on any email on this
