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Forum Discussion

tamarvez's avatar
tamarvez
New member | Level 1
9 days ago

Charged for an account I haven't used in decades. How do I cancel and get a refund?

Hi, I just got charged for a dropbox account I haven't used in decades connected to an email I no longer have. I tried contacting dropbox through the email associated with the account I do use but I'...
Billing
cancellations
tamarvez's avatar
tamarvez
New member | Level 1

I'm actually on a free plan. Not paid. I did not get a ticket ID but it did say my email went through. I did it in Ingognito mode

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Hi tamarvez, you should've received a response within five minutes of sending your ticket. When you contacted support, did you provide an email address that you're able to access yourself?

 

If you used an inaccessible email, please could you resubmit your query on this page from an incognito/private browsing window.

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