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Forum Discussion
My plan won't update from Basic to Plus
I tried to make an upgrade for my plan to Plus, the credit card app had an issue and now my account is stuck believing that I am on a Plus subscription, and I cannot do anything. It gives me errors when I try to change the plan, or upgrade, or anything.
My plan however is not on Plus, it is still basic.
No charges were made on my credit card.
The upgrade to Plus option is greyed out. The other two, do not work, I get this error "Sorry, there was a problem loading this experience."
This is a very frustrating issue, and the fact that no customer support is available, even for an issue where I am trying to make an actual purchase is infuriating. I would 100% give up on this app if I didn't have so many files and integrations with it already.
