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Forum Discussion

vladap's avatar
vladap
New member | Level 1
2 days ago

My plan won't update from Basic to Plus

I tried to make an upgrade for my plan to Plus, the credit card app had an issue and now my account is stuck believing that I am on a Plus subscription, and I cannot do anything. It gives me errors w...
Payments
Plans
upgrades
vladap's avatar
vladap
New member | Level 1

Hi Jay,
I see no invoice/receipt.
I tried the mobile app initially, where it failed. Then I moved over to the site where things simply didn't work.


Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Were you using an Android or iOS device when doing the upgrade? Are you seeing the upgraded plan on your phone only?

  • vladap's avatar
    vladap
    New member | Level 1
    2 days ago

    It was an IOS. I believe that the problem came from the payment processing software, rather than the IOS App itself.

  • vladap's avatar
    vladap
    New member | Level 1
    2 days ago

    I just want to upgrade to PLUS, I don't care what caused the issue. Can this issue be solved on your end? As I believe there is a conflict between my subscription status.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 days ago

      Hey vladap, I understand that this is pretty frustrating, so rest assured that we'll get to the bottom of it.

      Can you try opening the Dropbox app on your iPhone, tapping on "account", then on the gear icon and then on "restore purchases" to see if it helps?

      • vladap's avatar
        vladap
        New member | Level 1
        2 days ago

        Hey Hannah,

        I tried, but it gives me the following error.

         

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