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Forum Discussion

vladap's avatar
vladap
New member | Level 1
2 days ago

My plan won't update from Basic to Plus

I tried to make an upgrade for my plan to Plus, the credit card app had an issue and now my account is stuck believing that I am on a Plus subscription, and I cannot do anything. It gives me errors w...
Payments
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Hi vladap, thanks for bringing this to our attention.

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?


Did you upgrade via the Dropbox site directly, or via the mobile app?

 

This will help me to assist further! 

  • vladap's avatar
    vladap
    New member | Level 1
    2 days ago

    Hi Jay,
    I see no invoice/receipt.
    I tried the mobile app initially, where it failed. Then I moved over to the site where things simply didn't work.


    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 days ago

      Were you using an Android or iOS device when doing the upgrade? Are you seeing the upgraded plan on your phone only?

      • vladap's avatar
        vladap
        New member | Level 1
        2 days ago

        It was an IOS. I believe that the problem came from the payment processing software, rather than the IOS App itself.

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