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cleerogers's avatar
cleerogers
New member | Level 2
22 days ago

Charged for a Dropbox plan, but I have a free account

I suddenly have a recurring monthly charge ($11.99) for a “free” account. Because my account is listed as “free” I can’t cancel it or contact help center (because support is not available for free ac...
Billing
cancellations
Payments
Refunds
cleerogers's avatar
cleerogers
New member | Level 2
Hi Jay: thanks for the quick response. I followed all the steps (you also have to click “no this did not solve my problem” to get promoted for the billing info). I clicked submit and got bumped to a chat page. It just asked if I needed more help. Will I get a ticket ID via email? Thanks
cleerogers's avatar
cleerogers
New member | Level 2
22 days ago
Ah! Got it
Ticket ID: 24412357
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    22 days ago

    Thanks for the info, I can see that a support agent has replied to your email. 

     

    I've also gone ahead and prioritized the request to expedite matters on your behalf.

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