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Forum Discussion
Can't upgrade with error "You have another active paid subscription associated with this email."
Hi there,
My storage is over the limit and I can't upgrade my account due a message "You currently have another active paid subscription associated with this email."
I have tried finding the other subscription and unable to and there is nothing showing up in the billing page?
- Hannah
Dropbox Staff
Hi Hannah
Please see attached screenshot. I paid for my Dropbox plaus through iOS. It charged me £9.99 in December then later told me it couldn't take payment from my account. I've now been downgraded & cannot upgrade as it says my email is already used with a paying account??
I've had this subscription for ages & there's never been a problem until last month
I cant use the dropbox app on my phone as basic only allows limited devices to be linked. It wont let me upgrade as it says ...You currently have another active paid subscription associated with this email.
- Hannah
Which device did you previously use to upgrade your account, though? Do you still have access to that?
If so, you should be able to follow the steps I gave you on that device.
Otherwise, please let me know and we can send you an email, to investigate further.
It's OK, I'm now on an email chat with support...thanks!
Hi. Support has not got back to me since 2.45pm? Is that right?
Hi. I've not heard anything from email support for nearly 3 hours? Even though they were in discussion with me?
It's OK I fixed the issue.....I had to cancel my subscription then re subscribe when the old one expired today....
