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Forum Discussion
I need help locating my paid account as it shows I only have a Basic one
I've ben trying to locate an email address for Dropbox so that I can ask why I keep being shown as having only the Basic account, when I have paid or more.
Can't even find my past documents.
Seems like a typical example of robots forcing everyone to fit with their pre-arranged responses rather than allowing a customer to ask a simple question. Not very satisfactory.
How can I resolve this?
- Mark
Super User II
I can ask why I keep being shown as having only the Basic account, when I have paid or more.
There are no email addresses for Dropbox. All support is via www.dropbox.com/support but it depends upon what paid plan you are on. So, if yours is showing as basic you've upgraded a different one by mistake. Use https://help.dropbox.com/billing/find-credit-card-charge to find out which and log on to that one :)
