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Forum Discussion
Charged after I have cancelled my Dropbox plan, how can I get a refund?
Hi,
I cancelled my company's Dropbox subscription in October. We have been charged on 10/12/24 for £648.
I have no idea how to get any help with this, as we are now on a basic account.
Any ideas?
Aaron
- Jay
Dropbox Staff
Hi AaronJeff, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.
