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Forum Discussion

Cayelkb's avatar
Cayelkb
Explorer | Level 3
12 months ago

Can't cancel plan based on instructions

Can anybody tell me how to cancel my Dropbox subscription? The instructions are not not good and I can't reach them by phone. This is ridiculous
cancellations
Frankj's avatar
Frankj
New member | Level 2
11 months ago
Dropbox are a bunch of filthy criminals. Almost impossible to cancel. I’ve been racking my brain for 30 minutes. The articles that advise are inaccurate. They are the worst
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    11 months ago
    Frankj wrote:
    The articles that advise are inaccurate.

    The articles are completely accurate. How you cancel depends on how you subscribed. If you subscribed through a mobile device and you pay through Apple or Google, then you need to cancel with Apple or Google. If you subscribed through the Dropbox website, you can cancel from your Plan page linked above.

     

    Again, if your Plan page says your on a Basic account, then you're signed in to a free account and there's nothing to cancel.

     

    Let us know how you subscribed and what your Plan page says, and we may be able to assist further.

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