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Cayelkb's avatar
Cayelkb
Explorer | Level 3
12 months ago

Can't cancel plan based on instructions

Can anybody tell me how to cancel my Dropbox subscription? The instructions are not not good and I can't reach them by phone. This is ridiculous
cancellations
Rich's avatar
Rich
Icon for Super User II rankSuper User II
12 months ago
Cayelkb wrote:
Can anybody tell me how to cancel my Dropbox subscription?

Check your Plan page and let us know what plan it says you're on. If it says Basic, then you're signed in to a free account and there's nothing to cancel.

 

If that's the case, use the credit card charge lookup tool to identify the account that you're being charged for. Once you identify the account, sign in to that account and you should be able to cancel the subscription at the bottom of the Plan page.

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