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Forum Discussion
Can't cancel my subscription
Have done everything asked of me in trying to cancel this subscription....nothing has worked. Subscription ends today and i don't want to be charged for something i want stopped. HELP,,,,,pat o
Hey patolivier302, happy Monday!
Are you still seeing that you're on a Dropbox Plus subscription, when you go to the plan tab in your account settings?
If you see that you're on a Dropbox Basic account with 2 GB of space, it means that the trial has ended and your account was downgraded, so you're good to go.
- Jay
Dropbox Staff
Hi patolivier302, thanks for bringing this to our attention.
What plan do you see according to this page?
Are there any payments or receipts on the account?
This will help me to assist further!
Drop plus is lite up....
no payments or receipts on account
i still need help with this issue. nothing has been charged to my credit card. Thank goodness. but i don't know what that means. Account downgraded to the free basic and somehow trial subscription ended. I just don't know what is going on.
- Hannah
Hey patolivier302, happy Monday!
Are you still seeing that you're on a Dropbox Plus subscription, when you go to the plan tab in your account settings?
If you see that you're on a Dropbox Basic account with 2 GB of space, it means that the trial has ended and your account was downgraded, so you're good to go.
