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Forum Discussion
Can't cancel my subscription
Have done everything asked of me in trying to cancel this subscription....nothing has worked. Subscription ends today and i don't want to be charged for something i want stopped. HELP,,,,,pat o...
Hey patolivier302, happy Monday!
Are you still seeing that you're on a Dropbox Plus subscription, when you go to the plan tab in your account settings?
If you see that you're on a Dropbox Basic account with 2 GB of space, it means that the trial has ended and your account was downgraded, so you're good to go.
i still need help with this issue. nothing has been charged to my credit card. Thank goodness. but i don't know what that means. Account downgraded to the free basic and somehow trial subscription ended. I just don't know what is going on.
Hannah
Dropbox Staff
Dropbox StaffHey patolivier302, happy Monday!
Are you still seeing that you're on a Dropbox Plus subscription, when you go to the plan tab in your account settings?
If you see that you're on a Dropbox Basic account with 2 GB of space, it means that the trial has ended and your account was downgraded, so you're good to go.
thanks. I am now in BASIC. Yea. po
- Hannah
Happy to see that this is resolved, Pat!
If you need anything else, make sure to let us know.
Have a great rest of your week!
Trying to cancel the subscription. I've gone through the steps under Cancel Your Subscription but the system has me in a loop of Not Recognizing My Password. I need to speak via phone to a live person. What is the phone number. Mine is ... My email is [removed per Community Guidelines]. Thanks.
It shows that I am in the Basic Plan with 2GB's. How do I cancel that? Thanks.
This answer is gibberish. What do you mean "Good to go". I want to end my subscription and the so called "free plan".
