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Forum Discussion
Cannot update billing info.
I would like Dropbox to improve portal to include a Billing tab so I can change my credit card! There is no way to change it!
Megan
Dropbox Staff
Dropbox StaffHi JuliePT, welcome to our Community!
Do you get any errors when trying to change your billing info?
Also, did you originally upgrade your plan using directly the Dropbox website, or AppleStore/GooglePay?
Feel free to try doing the same from a different browser, to see if it works.
Keep me posted!
@Megan I'm having the same problem as @JuliePT. I get "Something went wrong. Please refresh the page or contact customer support. And yes, I've tried from 4 different devices, 4 different browsers (Chrome, Safari, Firefox and Microsoft Edge) AND an incognito window. I cleared my cache. Always the same outcome. In the meantime, my account has been downgraded from Plus to Basic and this is hindering my remote work. I should mention my husband tried from his device with his totally separate account and he experienced the same results. It's got to be the website.
