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DA_Chile's avatar
DA_Chile
New member | Level 2
11 months ago

Cancelled subscription but keep getting charged

I cancelled the service in 2021, but keep getting charged every year. When I access my account, it shows that it's BASIC, yet my credit card gets charged USD119 every year. I tried to see if there is...
Billing
cancellations
Payments
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

I’m sorry to hear this, DA_Chile. 

 

Is there a transaction ID linked to the Dropbox charges on your bank statement? If yes, you can go here to check for which Dropbox account you’re being billed.

 

If not, I’d like you to clarify if you’re getting charged directly from Dropbox or iTunes/Google Play instead.

 

Keep me in the loop.

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