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Forum Discussion

dpcrush2112's avatar
dpcrush2112
Explorer | Level 4
2 years ago

Cancellation of a Dropbox account but can't get it quite right.

I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly.  I got frustrated and deleted everything my dropbox account (probably a mistake)...
cancellations
  • Hannah's avatar
    Hannah
    2 years ago

    Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

dpcrush2112's avatar
dpcrush2112
Explorer | Level 4

I don't really remember.  I probably did it via the app - but I don't understand why it matters how i upgraded - I just did.

 

Any help here is greatly appreciated.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
dpcrush2112 wrote:

I probably did it via the app - but I don't understand why it matters how i upgraded - I just did.

It matters because if you subscribed through the app, then you're being billed by the app store (Apple or Google) and not by Dropbox, so you would need to contact the app store in question for any billing assistance. Dropbox wouldn't have access to your billing information in such a case.

  • dpcrush2112's avatar
    dpcrush2112
    Explorer | Level 4
    2 years ago

    Ok - that makes sense - here is what the charge looks like on my statement:

     

    01/18 01/17 5500 GOOGLE *Dropbox g.co/helppay# CA $12.89

     

    Does that mean that I have to go through Google to stop the recurring charges?  And if so, I am not even sure where to start to do that.  Is there any direction you can give me on that?

     

    Thanks

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey dpcrush2112!

       

      You may want to take a look here for more details on how to cancel your plan via Google Play.

      • dpcrush2112's avatar
        dpcrush2112
        Explorer | Level 4
        2 years ago

        So - massive confusion now......  I looked in Google Play and I have NO subscriptions to anything... which makes sense to me because I do not subscribe to anything - and if I did, I doubt that it would be via google play.  However, my charge seems to indicate that it is somehow happening via Google somehow...

         

        I guess I will have to work harder at this....

         

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