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Forum Discussion

mladams's avatar
mladams
New member | Level 2
3 years ago

Cancel subscription that I no longer have access to

I need some help cancelling an account that I am no longer able to login to. I have been being billed yearly for a premium subscription but I no longer have access to the email it is associated with a...
cancellations
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DSK1969's avatar
DSK1969
Explorer | Level 3
2 years ago

I cannot cancel my account, and I keep getting charged for an account not being used.  HELP This also may be an account with an email that is no longer active.

  • DSK1969's avatar
    DSK1969
    Explorer | Level 3
    2 years ago

    I also may have an additional dropbox with an old email that is no longer active.  How can I cancel it?

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi DSK1969, let's jump right into this! 

       

      If you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

       

      Let me know!

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