You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
mladams
3 years agoNew member | Level 2
Cancel subscription that I no longer have access to
I need some help cancelling an account that I am no longer able to login to. I have been being billed yearly for a premium subscription but I no longer have access to the email it is associated with a...
Jdcanes1
2 years agoNew member | Level 2
How do I make sure my account is cancelled?
- Rich2 years agoSuper User II
Jdcanes1 wrote:
How do I make sure my account is cancelled?Are you talking about cancelling your subscription, or deleting your entire account?
You can see what plan you're on by going to your Plan page. If it says you're on Basic, that's a free account. If it says anything else, those are paid plans. The Plan page will also tell you what billing period you're on, and it offers an option to cancel a subscription at the bottom of the page.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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