You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mladams's avatar
mladams
New member | Level 2
3 years ago

Cancel subscription that I no longer have access to

I need some help cancelling an account that I am no longer able to login to. I have been being billed yearly for a premium subscription but I no longer have access to the email it is associated with a...
cancellations
Create or delete account
Plans
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi MilkRash, welcome to our Community! 

 

We can definitely help you cancel the plan. However, in order to do that, I'd need to reach out to your Community-linked email address, in order for us to have a closer look into this, is it okay? 

 

Let me know more! 

MilkRash's avatar
MilkRash
Explorer | Level 3
2 years ago

Hi Megan, 

The email in question is [email removed as per Community Guidelines] Hope this helps or do you mean the email attached to the account I’m messaging off of now? Is it possible to private message you it?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi MilkRash, I just sent a message to your Community-linked email address, and we'll take it from there.

     

    Cheers! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!