You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Gmoney62's avatar
Gmoney62
New member | Level 2
3 months ago

Being charged for free account?

I have a free account and I’m being charged for it and I cannot find anywhere to contact support
Billing
Payments
Plans
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi Gmoney62, how are you today?

 

Is it possible that you upgraded a different account than the one you're looking at?

 

Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?

 

As for our Support, you can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

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