You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

maureen skurek's avatar
maureen skurek
New member | Level 2
23 days ago

Being charged even though I cancelled

My account is being charged even though it has been canceled, and no one will talk to me to figure out the issue. Is there a number or a way to get ahold of someone. The chatbots don't help.    
Payments
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
23 days ago

Hi there maureen skurek - sorry to hear about this.

 

Could you please clarify what plan you're on at the moment and if you happen to have another Dropbox account, associated with a different email address of yours perhaps?

 

Also, when you first upgraded your account, was it through the website directly or via the app store on a mobile device?

 

Any additional information is more than welcome, Maureen. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!