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Forum Discussion

coskun o.'s avatar
coskun o.
Explorer | Level 3
11 months ago

Apple payment succeeded, but still no Dropbox subscription

I have been using the "professional" plan for many years with a subscription to the Dropbox app store. Last month, Dropbox could not receive the payment because the internet usage limit of my credit ...
Billing
downgrade
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upgrades
CrazyTux's avatar
CrazyTux
Explorer | Level 4
Let me also add this was for the same email address that I used for the subscription and Apple ID, this was not an alternate account.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi there, CrazyTux!

 

We sure can investigate internally. I went ahead, and sent an email your way in order for us to see what we can find.

 

Thanks!

  • CrazyTux's avatar
    CrazyTux
    Explorer | Level 4
    7 months ago
    Thank you! I’ve responded per the request.

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