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Forum Discussion
Apple payment succeeded, but still no Dropbox subscription
I have been using the "professional" plan for many years with a subscription to the Dropbox app store. Last month, Dropbox could not receive the payment because the internet usage limit of my credit ...
I’ve been billed through Apple for Dropbox for months despite Dropbox not recognizing my account as paid. It has been on the “basic” plan and says I’m out of storage, although I’ve been billed for a very long time. Has anyone else encountered this issue ? There is some kind of disconnect between Apple subscription and my actual Dropbox account. Look forward to hearing back on this matter. I’ve recently reached out to Apple to cancel the subscription finally in which I received a “we’re sorry to see you go email”, despite my account obviously have this disconnect.
- Hannah
Dropbox Staff
- I’ve attempted to restore purchase however it did not work, I could not tell you the exact message received at this time. Ultimately I would like for you to investigate the disconnect internally and apply either the appropriate refund or account credit. I’ve been paying for months without access to service and Apple would only go back the last two months. Please advise. Thank you.
- Let me also add this was for the same email address that I used for the subscription and Apple ID, this was not an alternate account.
- My ticket with Dropbox was closed without an actual resolution subsequent emails into my email thread result in non monitored mailbox response.
