We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

coskun o.'s avatar
coskun o.
Explorer | Level 3
11 months ago

Apple payment succeeded, but still no Dropbox subscription

I have been using the "professional" plan for many years with a subscription to the Dropbox app store. Last month, Dropbox could not receive the payment because the internet usage limit of my credit ...
Billing
downgrade
Payments
Plans
upgrades
coskun o.'s avatar
coskun o.
Explorer | Level 3

Hi

 

I applied all of these solutions after my account was not paid last month. Then the payment was withdrawn from my card. The receipt shows my normal e-mail address. It will be renewed again on 05.01.2024. But although I have made my payments, I cannot use it now.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Thanks for clarifying that! Can I log a ticket for you then, so that we can look into this internally? 

 

I can message you to this email address.

  • coskun o.'s avatar
    coskun o.
    Explorer | Level 3
    11 months ago

    Yes. Im waiting. Thanks

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      coskun o., please check your email address, and respond back to me.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!