We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Account won’t Upgrade to Plus after App Store Renewal
I have been using Dropbox for years and this is the first time I’ve run into this problem. My account was downgraded because I couldn’t automatically renew. Finally got the money to renew and tr...
- Just updating this in case anyone else is searching for a solution to the same problem.
If you have purchased your plan through the App Store and Dropbox is not allowing you access to your account, go to Settings (the gear mark in the top right corner) and scroll down to Restore Purchases. This works from any device you are logged in to. I couldn’t open my iPhone app but I restored from my iPad and now everything is back to normal.
Also if you need to contact Dropbox customer service, a DM on Twitter is probably the fastest, easiest way.
To add further insult to injury, when I tried to log out and log in again it wouldn’t even let me access my files without upgrading to a plan I ALREADY PAID FOR!
Just updating this in case anyone else is searching for a solution to the same problem.
If you have purchased your plan through the App Store and Dropbox is not allowing you access to your account, go to Settings (the gear mark in the top right corner) and scroll down to Restore Purchases. This works from any device you are logged in to. I couldn’t open my iPhone app but I restored from my iPad and now everything is back to normal.
Also if you need to contact Dropbox customer service, a DM on Twitter is probably the fastest, easiest way.
If you have purchased your plan through the App Store and Dropbox is not allowing you access to your account, go to Settings (the gear mark in the top right corner) and scroll down to Restore Purchases. This works from any device you are logged in to. I couldn’t open my iPhone app but I restored from my iPad and now everything is back to normal.
Also if you need to contact Dropbox customer service, a DM on Twitter is probably the fastest, easiest way.
