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Forum Discussion
Account did not upgrade
Good morning,
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
- Jay
Dropbox Staff
Hi Rieks, thanks for posting today!
I understand your concern regarding the recent upgrade to your account.
Do you see any upgrade attempt on this page?
Did you upgrade via the site directly, or via the mobile app? According to your bank statement, do you see a charge to Dropbox, iTunes, or Google Play?
This will help me to assist further!Hi Jay,
Thanks for your reply.
I used the website to upgrade and paid using ideal. My bankaccount states the intermediary is AYDEN NV.
I subscibed for a year and paid 119,88 but nothing changed in dropbox.
The website briefly showed a email will be sent, but that didnt happen either (not even in spam)
Fortunately when i looked at my bank account this morning the money got refunded.
So that was a relief.
Again thx for your reply
With kind regards,
Rieks
I upgraded my account to a Plus account. I used the Dropbox website and paid directly for a full year, but my account hasn't been upgraded. What should I do?
- MeganHi KkateT1, how are you today?
Can you please let me know if you upgraded through our website or an app store on a mobile device, perhaps?
If it was a credit card payment directly through our site, can you please search for the transaction through our lookup tool to confirm that you upgraded the correct account?
Keep me posted on the results.
Hi,
I upgraded from the free plan to $9.99 a month (paid yearly) and for some reason, it didn't upgrade, does it take time or can you configure this on your end?
