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Forum Discussion

Rieks's avatar
Rieks
Explorer | Level 4
4 years ago

Account did not upgrade

Good morning,   I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Billing
Dropbox Plus
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    4 years ago
    It sounds like the payment didn't go through in the end, Rieks. I'm glad to hear that the amount was refunded to your bank account.

    If you need any further assistance in future, please let me know. Enjoy your weekend!
KkateT1's avatar
KkateT1
New member | Level 2

I upgraded my account to a Plus account. I used the Dropbox website and paid directly for a full year, but my account hasn't been upgraded. What should I do? 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi KkateT1, how are you today? 

Can you please let me know if you upgraded through our website or an app store on a mobile device, perhaps? 

If it was a credit card payment directly through our site, can you please search for the transaction through our lookup tool to confirm that you upgraded the correct account?
 
Keep me posted on the results.

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