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Rieks's avatar
Rieks
Explorer | Level 4
4 years ago

Account did not upgrade

Good morning,   I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
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  • Jay's avatar
    Jay
    4 years ago
    It sounds like the payment didn't go through in the end, Rieks. I'm glad to hear that the amount was refunded to your bank account.

    If you need any further assistance in future, please let me know. Enjoy your weekend!
Rieks's avatar
Rieks
Explorer | Level 4

Hi Jay,

 

Thanks for your reply.

 

I used the website to upgrade and paid using ideal. My bankaccount states the intermediary is AYDEN NV.

I subscibed for a year and paid 119,88 but nothing changed in dropbox.

The website briefly showed a email will be sent, but that didnt happen either (not even in spam)

Fortunately when i looked at my bank account this morning the money got refunded.

So that was a relief.

 

Again thx for your reply

With kind regards,

 

Rieks

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
It sounds like the payment didn't go through in the end, Rieks. I'm glad to hear that the amount was refunded to your bank account.

If you need any further assistance in future, please let me know. Enjoy your weekend!

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