You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Rieks's avatar
Rieks
Explorer | Level 4
4 years ago

Account did not upgrade

Good morning,   I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Billing
Dropbox Plus
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    4 years ago
    It sounds like the payment didn't go through in the end, Rieks. I'm glad to hear that the amount was refunded to your bank account.

    If you need any further assistance in future, please let me know. Enjoy your weekend!
KkateT1's avatar
KkateT1
New member | Level 2
3 years ago

I upgraded my account to a Plus account. I used the Dropbox website and paid directly for a full year, but my account hasn't been upgraded. What should I do? 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi KkateT1, how are you today? 

    Can you please let me know if you upgraded through our website or an app store on a mobile device, perhaps? 

    If it was a credit card payment directly through our site, can you please search for the transaction through our lookup tool to confirm that you upgraded the correct account?
     
    Keep me posted on the results.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!