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Forum Discussion
Accessing a deactivated Business Account
I had a PAID Business Account that I can no longer access. It's like it has been deleted. When I attempt to log in, Dropbox acts like I'm trying to open a new account with that email. My personal account works, but a while back Dropbox arbitrarily unlinked the two when some changes pushed through. I need access to my files! HELP!
- Mark
Super User II
If its setting up a new account the other one doesn't exist - Dropbox only deletes accounts for breaches of terms of service and if that was the case it would say so as you tried to log on.
Who was the business admin on the account? Have you spoke to them? They are able to delete user accounts
I HAVE SAME PROBLEM AS BELOW AND I AM ADMINISTRATOR. WHAT IS GOING ON!
I had a PAID Business Account that I can no longer access. It's like it has been deleted. When I attempt to log in, Dropbox acts like I'm trying to open a new account with that email. My personal account works, but a while back Dropbox arbitrarily unlinked the two when some changes pushed through. I need access to my files! HELP!
- Hannah
Dropbox Staff
Hey aliciadauber, sorry to hear about this.
When was the last time you accessed the Business account?
Were you the only admin on the team?
Hi Hannah - 2 days prior at most. and yes, I am sole administrator
I have the same problem!
- Mark
I have the same problem!
How long ago did you last log in? If it was over 12 months, the account would have been removed for inactivity, which is irreversible.
