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mattkoyak's avatar
mattkoyak
New member | Level 2
2 years ago

Accessing a deactivated Business Account

I had a PAID Business Account that I can no longer access. It's like it has been deleted. When I attempt to log in, Dropbox acts like I'm trying to open a new account with that email. My personal acc...
Account Access
dropbox business
Plans
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

If its setting up a new account the other one doesn't exist - Dropbox only deletes accounts for breaches of terms of service and if that was the case it would say so as you tried to log on. 

 

Who was the business admin on the account? Have you spoke to them? They are able to delete user accounts

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