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Forum Discussion

mattkoyak's avatar
mattkoyak
New member | Level 2
2 years ago

Accessing a deactivated Business Account

I had a PAID Business Account that I can no longer access. It's like it has been deleted. When I attempt to log in, Dropbox acts like I'm trying to open a new account with that email. My personal acc...
Account Access
dropbox business
Plans
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey aliciadauber, sorry to hear about this.

 

When was the last time you accessed the Business account?

 

Were you the only admin on the team?

aliciadauber's avatar
aliciadauber
New member | Level 2
2 years ago

Hi Hannah - 2 days prior at most.    and yes, I am sole administrator

 

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