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Forum Discussion
Accessing a deactivated Business Account
I had a PAID Business Account that I can no longer access. It's like it has been deleted. When I attempt to log in, Dropbox acts like I'm trying to open a new account with that email. My personal acc...
I HAVE SAME PROBLEM AS BELOW AND I AM ADMINISTRATOR. WHAT IS GOING ON!
I had a PAID Business Account that I can no longer access. It's like it has been deleted. When I attempt to log in, Dropbox acts like I'm trying to open a new account with that email. My personal account works, but a while back Dropbox arbitrarily unlinked the two when some changes pushed through. I need access to my files! HELP!
- Hannah
Dropbox Staff
Hey aliciadauber, sorry to hear about this.
When was the last time you accessed the Business account?
Were you the only admin on the team?
Hi Hannah - 2 days prior at most. and yes, I am sole administrator
PS I have always had a great experience with Dropbox until this happened - but this is making me reconsider my relationship with DB. I dont have time for this from a service I pay for.
- Walter
Hey aliciadauber, sorry to jump in here, but could you clarify if you were on an individual Dropbox subscription or a team one?
Do you happen to have more than one Dropbox accounts?
