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Forum Discussion

MiguelUK's avatar
MiguelUK
New member | Level 2
6 months ago

A Plus subscription from iOS was downgraded according to Dropbox, but still active on iTunes

Hello, I’m desperate because I got an email from Dropbox informing me that my account was downgraded because they “received notice from Apple that they were unable to process payment for your plan...
Billing
downgrade
iOS
Mobile
Payments
  • Megan's avatar
    Megan
    6 months ago

    Hey MiguelUK!

     

    Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?

     

    In your Dropbox app, tap Account.
    Tap on the gear icon at the top of your screen to access your settings.
    Tap on Restore purchases, which should activate your last upgrade.

     

    Keep me posted!

MiguelUK's avatar
MiguelUK
New member | Level 2
If you give me an email address I can send you the print screen of the subscription confirmation…
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey MiguelUK!

 

Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?

 

In your Dropbox app, tap Account.
Tap on the gear icon at the top of your screen to access your settings.
Tap on Restore purchases, which should activate your last upgrade.

 

Keep me posted!

  • MiguelUK's avatar
    MiguelUK
    New member | Level 2
    6 months ago
    Thank you so much! This worked.

    My recommendation would be to advise the customers to proceed with these steps to avoid downgrading the account.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Amazing news MiguelUK!

       

      If you need anything else, give me a shout! 😎

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