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Forum Discussion
Unable to edit word documents on iPad / Microsoft word
Hello,
I am using Dropbox (v206.5) on my iPad (up to date with IOS 14.01) and for most word documents I am able to open them from Dropbox app and edit them in word with no problem. Periodically, w...
Daphne Walter Confirming that I am indeed logged into my Microsoft 365 account and the "read only" banner is not shown. The only thing that happens is when I go to modify the document, it will not let me change anything.
When I open the document through the dropbox website into Microsoft Word, I can modify the document without any issues - I only have the problem when using the dropbox app.
Further, it would be nice to have the choice to open documents through the app with a different word processor, like Pages. Not sure if that is in the works or can be passed to the development team. I'm sure I can't be the only one with that request given that Microsoft requires a subscription and Pages does not.
Daphne
Dropbox Staff
Dropbox StaffWould you mind sending a screenshot of what you see when you try and edit the file AdamFerg? Even perhaps a short screen recording.
Also, you should be able to open the file in other apps, like Pages, by exporting with these steps.
If you try exporting the file to Pages, or another app, do you have the same trouble editing it?
I am having this problem as well. The word document can be opened and edited on my Mac and my PC with no problem. It can be opened on my iPad but not edited. If I click the three dots in the top right, auto save is grayed out and it says Read Only mode. This document is not in read only mode. Nobody else is using it, it’s not open anywhere else. I’ve restarted 1000 times. I am logged in to Microsoft office (I have 2 accounts and I tried both). This must be a problem with the dropbox app.
I face same issue on my phone as well but I think it was a bug and it resolved on its own.
