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Forum Discussion
Cannot open Excel files with the Excel app through Dropbox on iPhone
I use the Dropbox app on my iphone. I used to be able to open excel files in excel by using “open with - excel”. But now it sends me to a screen saying Microsoft Integration wants permission. I hit t...
- Thank you.
In the meantime I have worked out how to use the OFFICE 365 app which was suggested by a previous user.
Open the 365app, press on the top left corner (your icon) of the screen, a menu comes in, click the “storage accounts”, choose which dropbox you want and then which Excel sheet. It opens for editing in Excel.
Hannah
Dropbox Staff
Dropbox StaffHi there, Mr Groovyblues, welcome to our Community.
I just tested this on my end and I don't seem to be having this issue.
Have you tried uninstalling/reinstalling both the Excel and the Dropbox app, to see if that helps?
Keep me posted.
Hi. Have done this twice, but no joy.
- Nancy
Mr Groovyblues, hope it’s OK to jump in. Did you also clear the Dropbox app’s cache, before reinstalling?
If not, please follow these steps and let me know if they help at all:
1) Clear the cache on your Dropbox app
To clear your cache, please follow the steps listed below:
Navigate to the “Account” tab
Tap the gear icon in the upper-left corner of the screen
Scroll to the bottom of the screen
Select “Clear Cache” under "Privacy"
2) Uninstall the Dropbox App
3) Sign out of the App Store
4) Restart your device
5) Sign into the App Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account
If not, I’d like to know the Dropbox and Microsoft Excel app versions you’re using.
- Hi. Have just tried that twice and still no joy. When excel tries to open it comes back to a Dropbox page which says “Microsoft Office Integration would like access to the files and folders in your Dropbox. Learn more” and below this is a button “Allow” when I click that it goes back to the file list in Excel app. And when I click in a file to open it goes to the dropbox page. So the circle cannot be broken.
- Jay
HI Mr Groovyblues, could you try disconnecting the Excel app from your account on this page, and try opening an Excel file on the mobile app again?
