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Forum Discussion

erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android
Error Messages
G-Suite
Google
Mobile
  • BenDBX's avatar
    BenDBX
    12 months ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

oceanstar's avatar
oceanstar
Explorer | Level 4
2 years ago

All of the sudden, when I open my Gmail in my Android mobile, I can't attach files from Dropbox.

I worked before, and now it does'nt.

Maybe because of the last Andriod update..

 

Does anyone know how can I solve this?

 

Thanks.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi oceanstar, thanks for bringing this to our attention.

     

    Could you clarify exactly what error message you're getting when trying to upload?

     

    This will help me to assist further!

    • oceanstar's avatar
      oceanstar
      Explorer | Level 4
      2 years ago

      Hey Jay,

       

      It's not exactly an Error message.

      These are the steps:

      1) I open a new email

      2) I'm choosing a file from Dropbox to Attach

      3) The file appears on the emil for one second, then disappears

      4) Then a message "The file could not be attached" pops-up.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the additional info, oceanstar.

         

        Have you tried to clear the cache on both the Dropbox app and the Gmail app to see if that helps?

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