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Forum Discussion

erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android
Error Messages
G-Suite
Google
Mobile
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

pelos's avatar
pelos
Explorer | Level 4

to jay

 

Hi @pelos, I've merged you to this thread to keep similar queries together. This post indicates that we are currently investigating this matter in more detail.

so it means might be a bug?  

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Currently, we've received reports about this behavior, so our team are looking into it in more detail on our end.

  • Uwt's avatar
    Uwt
    Helpful | Level 6
    2 years ago

    I think I have a clue for you. I was only able to attach a file in gmail from the same email my dropbox is under, but not any of my other emails. I used to be able to attach from dropbox using any of my gmail accounts. (My dropbox is under a non-gmail email.)

    • pelos's avatar
      pelos
      Explorer | Level 4
      2 years ago

      before didn't matter in my old phone Motorola x4

       

      i could have my dropbox app  logged with account#1

       

      then go to yahoo email. or any gmails account and  send an email from account#2  or account#3   

      click attach>dropbox and will point at my last dropbox folder,  select the file  and vualla  was attached

       

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