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Forum Discussion

dbloomfield1's avatar
dbloomfield1
Explorer | Level 3
4 years ago

additional permissions are required to access files BigSur

When I installed BigSur, dropbox hasn't been functioning normally.  I sync a number of folders from my Dropbox filesystem, but when I try to open them I get the following message: "additional permissions are required to access files".  Then I get the triangle with an error message. I am able to access the files from the web and once I do that I can usually access the file from my desktop without doing anything.    

  • Hello there dbloomfield1, I hope you're having a good day!

    If you haven't already, can you restart your computer to see if that does the trick?

    If you're still getting the errors after a restart, can you let me know which version of the app you have installed, and the current sync status?

    Let me know how it goes!
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    Hello there dbloomfield1, I hope you're having a good day!

    If you haven't already, can you restart your computer to see if that does the trick?

    If you're still getting the errors after a restart, can you let me know which version of the app you have installed, and the current sync status?

    Let me know how it goes!
    • dbloomfield1's avatar
      dbloomfield1
      Explorer | Level 3

      Thanks Daphne.  When I restarted my computer the OS upgraded as did some other programs.  Now it seems to work fine - I haven't gotten that error message since doing that.  Many thanks.

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        Glad to hear that helped dbloomfield1!

        If the issue does crop up again, don't hesitate to give me a nudge here. ðŸ˜€

        I hope you have a great rest of your week!

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