We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
dbloomfield1
4 years agoExplorer | Level 3
additional permissions are required to access files BigSur
When I installed BigSur, dropbox hasn't been functioning normally. I sync a number of folders from my Dropbox filesystem, but when I try to open them I get the following message: "additional permissions are required to access files". Then I get the triangle with an error message. I am able to access the files from the web and once I do that I can usually access the file from my desktop without doing anything.
- Hello there dbloomfield1, I hope you're having a good day!
If you haven't already, can you restart your computer to see if that does the trick?
If you're still getting the errors after a restart, can you let me know which version of the app you have installed, and the current sync status?
Let me know how it goes!
- DaphneDropbox StaffHello there dbloomfield1, I hope you're having a good day!
If you haven't already, can you restart your computer to see if that does the trick?
If you're still getting the errors after a restart, can you let me know which version of the app you have installed, and the current sync status?
Let me know how it goes!- dbloomfield1Explorer | Level 3
Thanks Daphne. When I restarted my computer the OS upgraded as did some other programs. Now it seems to work fine - I haven't gotten that error message since doing that. Many thanks.
- DaphneDropbox StaffGlad to hear that helped dbloomfield1!
If the issue does crop up again, don't hesitate to give me a nudge here. 😀
I hope you have a great rest of your week!
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!