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Forum Discussion
additional permissions are required to access files BigSur
When I installed BigSur, dropbox hasn't been functioning normally. I sync a number of folders from my Dropbox filesystem, but when I try to open them I get the following message: "additional permissions are required to access files". Then I get the triangle with an error message. I am able to access the files from the web and once I do that I can usually access the file from my desktop without doing anything.
- Hello there dbloomfield1, I hope you're having a good day!
If you haven't already, can you restart your computer to see if that does the trick?
If you're still getting the errors after a restart, can you let me know which version of the app you have installed, and the current sync status?
Let me know how it goes!
- Daphne
Dropbox Staff
Hello there dbloomfield1, I hope you're having a good day!
If you haven't already, can you restart your computer to see if that does the trick?
If you're still getting the errors after a restart, can you let me know which version of the app you have installed, and the current sync status?
Let me know how it goes!Thanks Daphne. When I restarted my computer the OS upgraded as did some other programs. Now it seems to work fine - I haven't gotten that error message since doing that. Many thanks.
- DaphneGlad to hear that helped dbloomfield1!
If the issue does crop up again, don't hesitate to give me a nudge here. 😀
I hope you have a great rest of your week!
