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Pavel_G49's avatar
Pavel_G49
Explorer | Level 3
9 months ago

Trouble logging into my Dropbox desktop app after moving Dropbox folder

My local drive C got filled up so the files in my dropbox stopped syncing to my computer. I tried moving the Dropbox to other drive , but it seems i didn’t move it appropriately and the Dropbox stopped working. I uninstalled the app and tried downloading it but the Dropbox installer keeps showing an error that refuses to install the app.
So now i collected the Dropbox from a friend’s system and tried signing in, but it doesn’t loggin on the app only on chrome

Desktop
Setting up the apps
Windows
  • Walter's avatar
    Walter
    9 months ago

    Hey Pavel_G49 - sorry to jump in here, but could you try creating a new OS profile or start your device on Safe Mode and let us know if this persists?

     

    If you have any antivirus or firewalls or VPN/proxy settings on your computer, you can temporarily disable them as well. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Sorry to see that you're having trouble with our desktop app, Pavel_G49.

     

    Can you perhaps send us some screenshots showing these issues you're having, so we can have a visual as well?

     

    How did you collect Dropbox from someone else's computer and why isn't the app allowing you to sign in?

     

    Any additional details would be really helpful.

     

    Thanks in advance.

    • Pavel_G49's avatar
      Pavel_G49
      Explorer | Level 3
      9 months ago
      I sent the dropbox folder from my friend’s program file in his laptop to a flash drive, then to my laptop.
      And for the photos I’m writing from my phone and I can’t see an option to attach a picture but here is what is written on the display “Dropbox installer”
      Dropbox Update installation failed with error 0×80004002.

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