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Forum Discussion
The Dropbox overlay icons are missing from our company-managed devices.
Hi,
I am managing a few computers with Microsoft Intune.
When I install Dropbox on managed computers, I always check that everything has synced and that it is on the latest stable Dropbox version...
Megan
Dropbox Staff
Dropbox StaffHave you tried uninstalling and then reinstalling the app by any chance AndreasTheMachine?
What about signing out of the app, and then back in?
Yes, tried reinstalling it several times.
I tried to logout and back in again now, but no success.
- Megan
Hey AndreasTheMachine, keep in mind that Windows has a limit of 15 overlay icons that the File Explorer can load, with 4 reserved for the operating system.
If there are more than 15, Dropbox sync icons may not appear. Let's try to fix this and prioritize the Dropbox icons:
-Follow this guide to open the Windows registry editor (for Windows 10 and 11).
-In the Registry Editor, navigate to: HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > CurrentVersion > Explorer > ShellIconOverlayIdentifiers.
-Right-click and rename the Dropbox entries by adding spaces at the start of the file names.
-Restart your computer and the Dropbox desktop app.Megan, i have already answered that. Look in the other reply in this discussion. :)
There is even screenshots 🎉- Megan
Hey AndreasTheMachine!
What type of plan do you use? If you happen to be part of a team, is it possible that any of the other team members have also been experiencing this?
If possible, can you also maybe test a new user profile where nothing else is installed there, just to check if the same behavior is present there?
