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Forum Discussion

AndreasTheMachine's avatar
AndreasTheMachine
New member | Level 2
19 days ago

The Dropbox overlay icons are missing from our company-managed devices.

Hi, I am managing a few computers with Microsoft Intune. When I install Dropbox on managed computers, I always check that everything has synced and that it is on the latest stable Dropbox version...
Desktop
Microsoft
Sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi AndreasTheMachine! Hope you’re doing well and thanks for posting here.

I'm afraid I'm not really familiar with Microsoft Intune, so I can't provide much when it comes to its settings or something else that could've affected the Dropbox overlay icons there. However, there are couple of things that we can check together first.

When you noticed this issue across multiple computers about 6 months ago, were there any significant OS updates around that time? 

If yes, please check out this Help Center article. 

Otherwise, I’d like you to follow these steps again and send me a screenshot of what you see on your end. 

Let me know how it goes.

AndreasTheMachine's avatar
AndreasTheMachine
New member | Level 2
14 days ago

Thank you for replying, I have followed the steps in both links but the overlayicons is still missing. :/

The only thing I noticed is that the "ks key" did not exist for me at this path:
"HKEY_CURRENT_USER\Software\Dropbox\ks"

Do you have anything else I can try?
Btw I am on version 213.4.4597

Edit. 
When I use the program Keepass and go to "open file" the file explorer shows correct overlayicons. Tried the same with Word and Excel, they do not show up there. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    13 days ago

    Thanks for updating me, AndreasTheMachine! Can you clarify what’s the current syncing status you see on the Dropbox app? 

    Other than that, you can also give these steps a go.

    • AndreasTheMachine's avatar
      AndreasTheMachine
      New member | Level 2
      13 days ago

      Gave the new steps a go, but i am at the same place. Still no overlay icons.
      Sync status is: Your files are up to date.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        13 days ago

        Hey AndreasTheMachine, thanks for trying anyways!
        Can you send me a screenshot of what it looks like on your end, in order for me to have a visual too? 

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